Frequently asked questions

Welcome to The Station Desk FAQ section. Find answers to common questions about our virtual admin services for agricultural businesses.

📋 GENERAL QUESTIONS

❓ What is The Station Desk?

The Station Desk is an Australian-owned virtual admin service specializing in agricultural businesses, particularly feedlots and livestock operations. We handle your paperwork so you can focus on growing your business.

👥 Who can benefit from your services?

Our services are ideal for feedlots (0-25,000 head), agri-business operators, and small agricultural enterprises who need specialized admin support and are familiar with industry software.

⭐ What makes you different from general VAs?

We specialize exclusively in agricultural admin with over 20 years of industry experience. We're proficient in ag-specific software like AgriWebb, FY3000, and StockaID, understanding the unique challenges of livestock businesses.

🔒 Security & Confidentiality

We maintain strict confidentiality with all client data and business information. Professional discretion and data security are core to our service standards.

💼 SERVICES & CAPABILITIES

🎯 What services do you offer?

We provide three main service options:
• Weekly Admin Support (5-15+ hours/week)
• On-Demand Hourly Blocks (5 or 10-hour packages)
• Specialized Feedlot Admin Support

💻 What software systems can you work with?

We're experienced with:
• AgriWebb
• FY3000
• StockaID
• Gallagher
• NLIS
• MLA records
•Monday.com
• Microsoft Suite
And many More

📊 Do you provide compliance or NLIS reporting services?

We handle NLIS database transfers only. We don't provide NLIS reporting or other compliance services beyond basic database transfers.

✅ What specific tasks can you handle?

Our core tasks include:
• Data entry and management
• Invoice processing and reconciliation
•Report generation and distribution
• Livestock records management
• General agricultural admin tasks

💰 PRICING & PACKAGES

💵 How much do your services cost?

Weekly Support:
•From $220/week (5 hours) to $660/week (15 hours)

Hourly Blocks:
•$220 for 5 hours or $440 for 10 hours

Feedlot Support:
•$44/hour or weekly packages available

Standard hourly rate: $44 AUD (inc. GST)

🎨 Can I get a custom package?

Yes! We offer custom packages tailored to your specific needs. Contact us to discuss your requirements.

⏱️ How do you track time?

We use Toggl for transparent, accurate time tracking. You'll always know exactly how your hours are being used.

🚀 GETTING STARTED

📅 How long does onboarding take?

Typically 3-4 days. We'll familiarize ourselves with your systems and processes to ensure seamless support from day one.

📝 Do I need to commit to a long-term contract?

No long-term contracts required. We offer flexible arrangements that can be adjusted based on your needs.

📂 What information do you need to get started?

We'll need access to your relevant software systems, an overview of your current processes, and any specific requirements or preferences you have.

🤝 WORKING TOGETHER

📆 Are you available year-round?

Yes! Agricultural admin doesn't stop, and neither do we. We maintain steady availability throughout the year.

Please note that we observe certain public holidays including Christmas Day, Boxing Day, and Good Friday when services are not available.

💬 How do we communicate?

We communicate via email, WhatsApp, Zoom Meetings or your preferred platform for communication. We're flexible and adapt to whatever works best for your business operations

📍 Where are you based?

I work remotely, mostly from my home in the Toowoomba region. The Station Desk is proudly Australian-owned with full business registration and GST compliance

⏰ What are your typical response times?

We aim to respond to emails and messages within 24 hours during business days. Urgent matters can be flagged for faster response via WhatsApp.